Customer-centric service management at EWERK Group

Expansion of Valuemation into an ERP and CRM system for service providers

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EWERK Group is a full-service provider that guides, accompanies and supports its customers throughout Europe on their path to digital transformation. To achieve that, the company gears itself and its IT and enterprise services rigorously to the individual needs of its customers’ organizations.

The project report describes how the EWERK Group uses Valuemation as the central platform and IT “backbone” for its customer-centric service management and so implements its growth strategy. Apart from extensive controlling of service processes, one key aspect is that Valuemation is used as an ERP and CRM system. Learn how EWERK is tailoring the Valuemation platform on its own to suit its needs, is adding its own in-house developments and is successively expanding it further.