High performance and a high level of customer focus at IT Baden-Wuerttemberg
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The state authority IT Baden-Württemberg (BITBW) is the central IT service provider in the state administration. It was founded in 2015 as the core of the country's IT reorganization. Over a planned period of six years, IT service management (ITSM) processes must be standardized across departments based on the ITIL® Best Practices, various individual systems must be replaced and gradually substituted by the statewide use of a uniform ITSM software. Based on USU's Valuemation software, BITBW offers a broad IT service portfolio and consolidates the state's IT infrastructure.
The project report describes the milestones in the project and the benefits that BITBW derives from the USU solution – e. g. by introducing a central service portal for the provision of standardized and customer-specific services and by efficiently controlling the entire lifecycle of all IT systems and applications.