SIG Combibloc supports users in IT self service

The additional IT service channel improves communication and users’ satisfaction with IT

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SIG Combibloc is one of the world’s leading system suppliers of carton packaging and filling machines for beverages and food. With its workforce of more than 5,000 employees, SIG Combibloc operates on all continents. To enhance customer satisfaction and cost-efficiency in IT self service, SIG Combibloc uses USU’s Smart Link software, thus offering end users a new, additional service channel.

Among other things, the project report describes how worldwide end users are supported in IT self service by means of solutions, information and messages in multiple languages. Learn what benefits the company obtains from USU’s solution – thanks to, for example, better communication and a high level of user satisfaction with IT support, a sharp reduction in IT tickets and faster ticket handling based on existing diagnosis data.