As part of the Swiss Post’s realignment to become an ICT service provider, the seven existing IT units and the heterogeneous application environment were to be consolidated.
The project aimed to implement the new ITSM service model with an integrated overall solution to manage all operational service processes. This work included setting up and expanding the service level management in a very complex service structure with approximately 5,000 services and some 400 SLAs. In addition, IT financial management with the disciplines calculation, planning and IT service cost allocation was to be implemented.
In the report, you will learn about such aspects of the project as how the Swiss Post has used Valuemation as a central control center to drive forward the automated management of end-to-end services and create cost transparency in providing services and allocating expenses.