Forrester Research: 20 Vendors of ITSM Software from the Cloud

Forrester Vendor Landscape: ITSM SaaS Solutions

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In its latest report “Vendor Landscape: ITSM SaaS Solutions,” the market research company Forrester Research compares 20 international software vendors and their IT service management solutions – including USU AG and its ITSM suite Valuemation, which is available as an SaaS version and also for on-premise installation.

All 20 of the examined vendors offer cloud-based ITSM tools with different functionalities. In comparing the vendors, Forrester therefore placed particular importance on whether they met future-oriented technical and functional criteria. They include the architecture platform, data/information security, support for mobility, communication, collaboration between end users and more. We have licensed the report. By being able to download it free from our website, you save around 2,300 euros.