The Forrester Wave™: Enterprise Service Management, Q4 2019

The 15 Providers That Matter Most And How They Stack Up

Download for free!


The independent US research and advisory firm Forrester Research evaluated 15 internationally distributed software tools for enterprise service management. In their evaluation, the analysts investigated, in particular, three attributes for the successful digitization of company-wide service processes:

  1. The number and quality of available non-IT service processes, for example in the areas of HR, facility management and customer service
  2. Improvement of service processes through the use of artificial intelligence to, for example, automate ticket classification or optimize knowledge research
  3. Innovations in the area of IT service management, for example to support DevOp teams and cloud management

Learn more about the strengths and weaknesses of the 15 key tools.

The USU software Valuemation was ranked as “leader” in this Forrester report.

We are offering you the opportunity to download the report, worth US$2,495, as a free PDF.