In its market study 2018, the German analyst firm Research in Action compares software providers in the area of IT and enterprise service management. The ranking of providers is mainly determined by the information provided by customers: 750 IT budget managers from Germany were interviewed by telephone and online.
USU is ranked first in terms of customer satisfaction. In the overall standings we have improved again and are now in 3rd place. This makes us one of the market leaders.
The study supports you in identifying and selecting providers and informs you about current market trends regarding IT investment projects, the use of cloud-based software, the growing importance of enterprise service management and more. We offer you the study for free download.