In its new market study 2020, the German analyst firm Research in Action compares 20 software providers in the IT and Enterprise Service Management sector. The vendor ranking is predominantly determined by information provided by customers: 750 IT budget managers from German companies in the upper midmarket were surveyed by telephone and online.
USU is ranked number 1 in customer satisfaction with a 97% recommendation index. In the overall ranking, USU is once again one of the market leaders for service management software in Germany.
The study supports you in the identification and selection of providers, informs you about current market trends in Germany and about the most important IT investment projects. We offer you the study for free download.