White paper: Ad-hoc analyses in IT service management

Discover hidden IT optimization potential with dynamic analyses

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IT organizations require extensive reports in order to be able to analyze, monitor and manage their internal IT processes. As a rule, this involves static reports from the IT service management tool or Excel. These reports are useful for displaying KPIs and helping you recognize negative trends, but if the KPIs deviate from the target values, this raises new questions that a static report cannot answer.

In order to analyze the causes of the problem in greater depth and identify opportunities for optimization, dynamic evaluations from a self-service BI solution are needed. This white paper looks at the basic functions of self-service BI solutions and explains practical application scenarios.