Digitization projects to date have often focused solely on companies’ core business processes, such as production, marketing or sales. Yet there is also huge potential in digitizing internal service processes. Departments such as Human Resources, Facility Management, Finance and, last but not least, IT have to become even more efficient.
The competence to choose all software is concentrated at a company’s IT department, especially at SMEs. That means small and medium-sized IT businesses in particular are in a very good position to successfully accomplish such a cross-department project. Learn what distinguishes enterprise service management tools and how you can use them to digitize all service processes across a company’s departments in order to cut costs throughout the organization.