State-of-the-art IT service management (ITSM) tools have a powerful workflow engine, permit flexible data modeling and boast a high degree of integration capability. That is why they are not just used to automate IT processes. ITSM tools are also suitable for automating business processes from other divisions of the company and specific IT administration tasks in data center operation. They are thus penetrating the domain of specialized industry-specific software in non-IT business processes, and the domain of workload automation tools when it comes to administration tasks.
In this white paper, you can learn what tools you should use for which automation tasks, what possibilities modern ITSM tools offer, and what their limitations are.