White paper: IT service management from the cloud

The advantages and disadvantages of different SaaS platforms

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Most IT service management tools are also available in the form of software as a service (SaaS) from the cloud. The software providers use different technological platforms to deliver their solutions, each of which has its specific advantages and disadvantages.

This white paper explains two fundamentally different architecture models and the specific features that distinguish them.

Learn why the underlying technology is also of relevance to the customer even if the platform is operated purely as an SaaS solution and what criteria should be heeded in choosing a provider.