Even for those familiar with the previous ITIL® Version 3, it is difficult to see how the terms newly introduced with ITIL® 4, such as "Service Value Chain" and "Practices", are related to each other and what added value they bring in practice. Part 1 of our new white paper series briefly explains the new ITIL 4 concepts and how they are related. It also provides the basic information necessary to assess the importance and impact of ITIL 4 for your own organization.
This white paper was written together with Stephen Mann. He is an independent IT service management expert and has a profound knowledge of ITIL best practices and their application in practice.
Part 2 of the white paper series deals with the practical application of the 34 ITIL 4 practices, and part 3 addresses the necessary tool support of ITIL 4.