USU study: Success Factors in IT Self Service

Self service as a channel for providing information to end users

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Digitization has long taken root in the private sphere: Consumers buy, rent, book and obtain information about products and services online, and find answers to questions and problems on their own with the help of Google and communities. Many people therefore want to use self-service offerings at work – but unfortunately that’s not always a satisfying experience.

In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. You also learn why more than 70% of projects are unsuccessful, what methods are now used by companies and what factors are crucial to the success of your initiative.